We serve all types of business from service industries like banking, healthcare, higher education, government and insurance to manufacturing and even to churches and international missions. To us, a business is simply a collection of people with common goals and interests working together through a series of connected, interrelated and often unnecessarily complex processes. We see processes in everything from boiling oil in a refinery to making sales as a retailer.
We classify businesses in two buckets typically:
Manufacturing and Transactional.
As practitioners of True Spirited Continuous Improvement (CI), we have first-hand knowledge that either business category can greatly benefit from targeted continuous improvement.
Manufacturing processes we think of as taking basic raw materials/ supplied components and converting them into something a customer is willing to pay for (think automobile, food and gasoline production).
Transactional processes we think of as the processes for business that result in transaction or completion of a service. These can be composed of a flow of a product or service to simply the flow of information. Most often, simple process mapping and use of Change Management can help break down pervasive and long held barriers, driving amazing efficiency improvements and satisfied customers.